Author Image

Privacy Policy

Protecting your privacy is of utmost importance to us. This policy outlines how we collect, use, and safeguard your personal information when you use our payment gateway services.

For the purposes of this Privacy Policy, "we" or "us" are the legal entity (Website Name), registered under the laws of India. We acknowledge that, as further detailed in this Privacy Policy, we are the "data controller" of your personal information and the "processor" of certain personal information. Our obligations under the General Data Protection Regulation (henceforth the "GDPR") relate to the collection, holding, processing, use, and/or transfer of personal data.We shall only gather personal information for legitimate and pertinent reasons, and we'll take all reasonable precautions to guarantee the accuracy of any personal information we hold. Your personal information, which we might occasionally gather, will be used in compliance with this privacy statement.

We periodically evaluate our privacy statement and may make revisions or add new terms, policies, or directions. If there are any significant changes to this privacy statement, we will let you know using the contact information you have given us. If necessary by law, we will also give you the option to reject these changes using the channels we notify you of at that time. The following is (Website Name)'s contact information:

LEGAL BASIS

In order to comply with legal requirements pertaining to our anti-fraud, anti-money laundering, and know your customer obligations under the laws of India, we must gather specific types of information. We cannot offer to provide you a service if you do not supply this information. Additionally, in the event of a legitimate request from a law enforcement or regulatory organization, agency, or authority, or in the context of defending legal claims, your personal information may be processed. If personal information is needed for an inquiry or dispute, it won't be deleted. It will stay in storage until those problems are fixed completely.

GATHERING AND STORING DATA

This privacy statement explains how we use your personal data when you visit our website(s), when your company provides us with goods or services, or when we work with your company.

Your personal information will be gathered, stored, and used for the reasons listed in more detail below, as well as to enable access to our website, register customers, and deliver our services.

WHAT DATA WE GATHER AND HOW YOUR INFORMATION IS USED

Your contact information, such as:

  • Your date of birth
  • Gender, and country of residence
  • Your name, address, email address, and phone number(s)
  • And other identifying information

We make use of this data to:

  • Process your registration request or application; welcome you as a customer
  • Offer our goods and services; oversee and manage our offerings, including your account
  • Keep you informed about account and service updates, such as modifications to our fees and terms and conditions

DETAILS ABOUT KNOW YOUR CLIENT (HENCEFORTH, "KYC") INCLUDE:

  • Passport or other official identity document
  • Your photo(s)
  • Proof of identity documents
  • Financial records
  • Findings from KYC or Politically Exposed Person (PEP) investigations
  • Personal information (e.g., turnover, activity type)

We make use of this data to:

  • Perform regulatory compliance audits and fulfill our regulatory reporting requirements
  • Assist us in verifying the legitimacy of our clients and in preventing and identifying fraud, money laundering, and other criminal activity (including financing of terrorism and identity theft offenses)

DETAILS THAT YOU ENTER INTO YOUR ACCOUNT WITH US:

  • Your password
  • Our account information, and marketing choices

We make use of this data to:

  • Offer you our services
  • Oversee and maintain your account with us
  • Keep in touch with you about your account and our offerings

HOW MUCH TIME DO WE RETAIN YOUR DATA?

For the length of time that the customer has an account with us, an additional five years, and any additional time that you may file a claim against us and give us time to respond, we shall retain customer and account application information. In the event that your account application is denied, we will retain your information for a fair amount of time in case you decide to apply again.

For as long as it is necessary to enable us to comprehend how users interact with our website and any technical problems they may encounter, we will retain information about visitors to our websites who are not clients. This usually doesn't last longer than a year.

For the length of our engagement with the relevant business and in the event that we are unaware that the individual has left, we shall retain information regarding contacts at our business customers and suppliers. If there is any information in our correspondence with these people that is pertinent to our commercial dealings, we might preserve it longer.

To have your personal information deleted, please contact support.

INFORMATION WE SHARE WITH EMPLOYEES AND PARTNERS

We may occasionally share your personal information with our contractors, employees, and other parties, depending on the specifics of each situation.

Furthermore, we might transform your personal data into an anonymous or aggregated format, in which case it will no longer be considered personal information.

Your personal information may be shared with prospective purchasers of our company as well as professional advisers, including attorneys, accountants, auditors, IT experts, and management consultants.

If required by law, in accordance with any regulatory code or practice we adhere to, or upon request from any public or regulatory authority, your personal information may be shared to other third-party organizations.

EMPLOYING COOKIES

You should be informed that cookies are utilized whenever you use the (Website Name) to access our information or services. Data files called cookies are kept on your browser. When you visit the (Website Name), if you have enabled cookies through the tools that are shown, the website will install and utilize cookies on your browser automatically.

YOUR LEGAL RIGHTS

Concerning your information, you have certain rights. You are entitled to the following under the GDPR:

  • Right to information, which is met by this notice.
  • More information about these rights' availability and how to use them is provided below.
  • If we are processing your information, you have the right to inquire about it and, if so, to seek access to your personal data. This gives you access to a copy of the personal data we have on file about you along with some further details. If sharing this information will negatively impact someone else's rights or freedoms, we are not required to do so
  • You have the right to ask that any erroneous or incomplete personal data we may have about you be updated.
  • In certain situations, such as when you have revoked your consent for us to use it, when we no longer require it in relation to your account, or for other justifiable reasons, you have the right to request that we delete or erase personal information from our records. Additionally, there are some circumstances in which we might reject a request for erasure, such as when the personal information is needed to comply with legal requirements or to support a claim.
  • If you would want us to verify the correctness of the data we are processing about you or to determine its purpose for processing, you can request that we halt the processing of some of your personal information.
  • You have the right to request that some personal information about you be transferred to another person or business. We do this in accordance with your permission or a separate arrangement we have with you directly.
  • You have the right to object if we are processing your personal data in accordance with our or a third party's legitimate interests. Nonetheless, if processing your information serves our legitimate interests or is necessary for pursuing legal action, we could be allowed to keep doing so. Additionally, if we are using your personal information for direct marketing, you have the right to object.
  • In cases when an automated decision made about you has a substantial legal or other impact, you have the right to challenge it and request that it be reexamined.
  • Additionally, you have the right to file a complaint with a supervisory body, preferably in the India member state where you regularly reside, where our headquarters are located, or where you believe there has been a breach of data protection laws.

The exercise of certain rights is restricted in certain situations. Please get in touch with us if you would like to discuss or exercise any of these rights.

INFORMATION PROTECTION

We are dedicated to protecting the privacy of your personal data. We have administrative, technical, and physical safeguards in place to stop unauthorized parties from accessing or using your information.

LINKS TO EXTERNAL WEBSITES

There may occasionally be connections to and from the websites of other people, such as our partner networks, advertisers, and other group companies, as well as social networks that are available to you and supported by your browser, on our website, newsletters, email updates, and other communications.

Your personal information provided on these websites is not covered by this Privacy Policy, and we have no control over how these websites handle your information. Please be aware that if you click on a link to visit any of these websites, your information will be collected and processed as described in the privacy statements that are specific to each of these websites. See the privacy policies of the businesses you choose to share through for further details on the intent behind and extent of data collection and processing related to social sharing features.

AUTOMATED DECISION MAKING

Our services and information may be tailored to you based on your transaction history and country of residence. For example, we might use this information to notify you of new product updates or features that might be helpful to you if you regularly transfer money between different currencies. We take all necessary precautions to guarantee your security and privacy when we do this, and we only use pseudonymized data where appropriate.

CHILDREN

We do not intentionally gather data from minors or anybody younger than eighteen years of age. You are not permitted to use the services or provide us with any personal information if you are younger than eighteen. Please get in touch with us if you think we may hold any personal data belonging to or about an individual who is under the age of 18.

CONTACT

Reach out (Website Name) for any queries and concerns regarding our Privacy policy

(E-MAIL ID)

(CONTACT NUMBER)